FAQ
FAQ (Frequently Asked Questions) contains the following topics.
Account
data subscription status
- Why are my newly received devices Archived? How can I change it?
- Why is there an alarm icon indicating "Abnormal" for a device?
- Why is my QUEST not under my account?
Maintenance
Battery and Charging
- How to charge X-Filming/Coating devices?
- How can I determine if the battery is charging OK?
- What are the working voltage thresholds for DEBUT devices?
- How to wake up a "sleeping" battery
- How long does it take to charge the device battery?
- How to charge the device manually when the weather condition is not good?
- How long is the battery life of DEBUT devices? How many GNSS fixes can it collect?
- What's the lifespan of a device (battery)?
- Why the battery of a device is continuously at a low level?
Turning On a Device
- Does it mean the device is turned on when the status is set to Subscribed?
- Can a device be turned on if App is not connected to internet?
- How to check if a device is turned on?
- Will my DEBUT device be turned off when the battery level is low?
- What should I do if I forgot to turn on a deployed device?
- Why are devices not found by Ecotopia App via INTELINK?
Setting
- Why too short working intervals should be avoided?
- Why are the data intervals not consistent with my setting?
- How to properly manage the setting of a device?
- When does the changed setting take effect?
- What is BOOST and how to set it?
Edge Intelligence
- Edge Intelligence Instruction
- Edge Intelligence Setting template for Geo-fence
- Edge Intelligence Setting Template for Time Schedule
- Edge Intelligence Setting Template for Flight Period
Data Updating
- Why is the data not updated?
- Why are the data intervals not consistent with my setting?
- Will data stop updating if my billing account is overdue?
Status Bar Icon
Data Downloading
- Why error occurs during data downloading?
- Why is the download link blank or missing after the download is complete?
- What is the meaning of each field in the downloaded CSV data?
GNSS Data
- Why is there repetitive GNSS data and minor time deviation for Argos devices?
- Why is GNSS data sometimes blank?
- Why does one obvious GNSS error occurs sometimes?
- What's the GNSS accuracy of DEBUT devices?
Algorithm Data
- What is ODBA?
- How to obtain acceleration raw data? Can I set the collecting interval?
- How can I know the direction of X/Y/Z axis of ACC data as represented on a device?
- Is the data downloaded from data center preprocessed?
Event Data
Argos
- Why is there repetitive GNSS data and minor time deviation for Argos devices?
- What does a user need to do before using an Argos device from Druid Technology?
- How does Druid Technology's Argos-GPS device work?
- Why are there discrepancies between location data on the Argos platform and Data Center?
Data Platform
- Which time zone is used in data center and App?
- What are Device number, UUID and Device ID?
- What do different colors of device number and icons mean?
- Why is the last GNSS fix of a track for a day different from that for a month or a year?
- Why some GNSS fixes of a track are missing under Month and Year mode?
Deployment
- What are the recommended adhesives for deployment
- Can the collar be removed from the main part after sliding in and locked?
- What's the impact to DEBUT devices if the operator shuts down its 2G or 3G network?
- Can I choose a specific telecom operator for my DEBUT devices?
- How to confirm an animal death or device detachment?
- How to activate Debut Renewal Plan?
- Can data collected before deployment be hidden?
Gateway
- How to use other users' HUB to collect data from your device?
- Is it possible to enlarge the INTELINK/INTELINK LR range of a HUB?
- What are terminal devices and gateway devices?
- How to use gateway devices as a mobile relay?
- How does HUB work?
- What's the range of INTELINK?
- Why is my QUEST not under my account?