How should a device be maintained if it will not be used anytime soon?

If you won't be using your devices for a period of time, e.g., over a battery charging cycle as shown below, please read the following instructions carefully and maintain them accordingly to ensure they are in optimal condition for test and deployment.

Note: Improper storage or no maintenance may result in permanent damage and void the warranty.

Before device storage

1. Ensure the device is turned off.

2. Choose to change the data subscription status of the device to "Archived". Note that after any status change, you must wait for two months before you can change the status again. Please consider this waiting period into your planning for future test and deployment, as you will need to change the data subscription status to "Subscribed" for those activities.

Device storage and maintenance

To maintain unused devices and help preserve the device warranty, follow these guidelines:

1. Proper storage environment

   • Store the device in an environment with a temperature ranging between -10°C and 35°C. It's recommended to place the device in an anti-static plastic bag and then store it in the crisper of a refrigerator. Avoid exposing the device to extreme temperatures below -20°C or above 60°C, as this may cause permanent damage.
   • Ensure the device is kept away from magnetic or electric fields, such as those generated by transformers.
   • Store the device in a secure location to prevent it from falling onto hard surfaces, which could result in damage.

2. Regular battery charging

   • Charge the battery periodically as per the specified cycles based on the model.

     This is especially important for models with smaller batteries like ULTRA. For some customized models, contact us for more info on battery charging cycle. Click HERE to know how long it takes to fully charge a battery.

   Model	Battery charging cycle
   ULTRA / NANO P1 lite, etc.	once every 2 weeks
   NANO / MINI / INTERREX / FLEX II, etc.	once every 1 month
   FLEX II Argos / FLEX II MAX / LEGO, etc.	once every 2~3 months
   YAWL C2 Max 550 / YAWL C4 Max 550, etc.	once every 3~4 months
   HUB 4G, etc.	once every 6 months

   • Charging Verification Process

     After charging, launch Ecotopia App to perform data synchronization. When you complete, you can check the battery power of the device in the app's device list page.

     • Below 4 V: Continue charging.
     • 4 V or higher: The battery is fully charged. Please store the device properly.
     • When synchronizing data, you do not need to turn on the device.

     Note
     The battery power of the device is not updated in real-time. Therefore, you need to wait for a certain period of time before synchronizing the data to ensure you get the accurate battery power. The waiting time depends on the firmware version of the device.

     • For devices with firmware version below v1007, you need to wait at least 15 minutes.
     • For devices with firmware version v1008 and above, you need to wait at least 4 minutes.

     You can check the firmware version of the device on the device detail page in the Ecotopia Data Center or App.

3. Do not attempt to disassemble the device yourself.